Service Contract

3PL Central Premium Device Support - 1 Year - Includes: Device Staging Kitting & Provisioning, Hardware and Software Help Desk Support, RMA Triage, OEM Service Contract mgmt., MDM Administration Services, MDM License Included

Repair Material Authorization (RMA) Triage & Support Services for Mobile Computers & Tablets - 2 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required.

Repair Material Authorization (RMA) Triage & Support Service Overage Fee

Repair Material Authorization (RMA) Triage & Support Services for Printers - 1 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Repair Material Authorization (RMA) Triage & Support Services for Printers - 2 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Repair Material Authorization (RMA) Triage & Support Services for Printers - 3 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Repair Material Authorization (RMA) Triage & Support Services for Scanners - 1 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Repair Material Authorization (RMA) Triage & Support Services for Scanners - 2 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Repair Material Authorization (RMA) Triage & Support Services for Scanners - 3 Year - Includes: Access to Portal to permit RMA tracking, online support case tracking, online break/fix statistical reporting and visibility, pre/post repair inspection, management of OEM contract repair, device re-staging or settings reloading as required

Spare Pool Management & Advanced Exchange Services for Mobile Computers & Tablets - 2 Year - Includes: Centralized storage of spares, Re-staging of device with software and settings, out of box ready to go device, advanced exchange of equipment, Repair request visibility and reporting via Portal