Service Contract

M1K ESBC or SBA remote professional services bundle including project coordination, planning and design (up to 5 hours), implementation and configuration during business hours, and one cutover event into production. - Professional Services bundle for deploying AudioCodes product, including Project Coordination, Planning and Design consulting service, Implementation service, including configuration, and basic verification, Cutover support into production for a single event.

Remote set-up and configuration of AudioCodes product. Limited to 10 unique trunkgroup profiles.

Remote set-up and configuration of AudioCodes product. Limited to 15 unique trunkgroup profiles.

AudioCodes Remote Implementation Support - Service - Technical

Enhanced Managed Service for medium-scale products, includes: 24x7 Remote Monitoring and Alert Notification, Basic Monthly Reporting, MACD (2hrs), Backup/Restore. Does not include deployment services (see remote professional services bundles). Note: ACTS24x7, MS-TRIAGE, and HW replacement (MGSP or AHR) must be ordered separately

One-time Integration and setup per device, required for AudioCodes Managed Service for AudioCodes products, including secure connection to service, notification and escalation process, and incident management.

AudioCodes Technical Training - Student. AudioCodes Session Border Controllers (SBC) - Fundamental Reserved seat, Price is per seat for 4 half days of training

Dialogic Pro Services Value Per Unit Plan - 1 Year - Service - Installation - Physical Service

DuVoice Standard call accounting 1 yr

Year 2 Software Maintenance