M1K ESBC or SBA remote professional services bundle including project coordination, planning and design (up to 5 hours), implementation and configuration during business hours, and one cutover event into production. - Professional Services bundle for deploying AudioCodes product, including Project Coordination, Planning and Design consulting service, Implementation service, including configuration, and basic verification, Cutover support into production for a single event.
Enhanced Managed Service for medium-scale products, includes: 24x7 Remote Monitoring and Alert Notification, Basic Monthly Reporting, MACD (2hrs), Backup/Restore. Does not include deployment services (see remote professional services bundles). Note: ACTS24x7, MS-TRIAGE, and HW replacement (MGSP or AHR) must be ordered separately
One-time Integration and setup per device, required for AudioCodes Managed Service for AudioCodes products, including secure connection to service, notification and escalation process, and incident management.